Kindly provide your Player ID so our team can assist you further. If you have concerns about specific gameplay or withdrawals, we’d be happy to look into your case. Please keep in mind that all games operate under certified RNG systems, and we do not interfere with game outcomes. If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru. The thing is that you were playing with a bonus, and every bonus has its limitation.
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Dear annemarie Thank you for you for your feedback! Are you 100% certain you play at a legit vulkanvegas website? Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity. Can you please provide your account ID in order to investigate?
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Please kindly answer the question re addiction, can you control the game? Dear DzalilShould you require any personal information – please address the issue to support and GDPR officer. Also, kindly let us know if your account is verified and if you are suffering from gambling addiction. Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games. Dear DzalilWe understand that losing streaks can be frustrating, but we assure you that all games operate on independently certified RNG systems, ensuring fair and random outcomes.
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Nobody is pushing you to continue playing when you hit a win. Thus, the amount of 60 eur was transferred to your real money balance, and you were able to withdraw the funds. Your email address will not be published.
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- Are you 100% certain you play at a legit vulkanvegas website?
- The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware.
- Can you please provide your account ID in order to investigate?
- Dear MarioCongratulations on your win!
- Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games.
Dear MarioCongratulations on your win! Your feedback is important to us. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly.
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- If you have concerns about specific gameplay or withdrawals, we’d be happy to look into your case.
- If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru.
- The thing is that you were playing with a bonus, and every bonus has its limitation.
- Please kindly answer the question re addiction, can you control the game?
We are sorry you lost the funds, may we ask if anyone pushed you to continue playing? The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware. vegas casino app download apk Dear Guy from GermanyThank you for the feedback!
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Should you believe some of them were violated-please point out.Kind regardsDear ChristianHave you received the winnings yet?